STATE OF UTAH
invites applications for the position of:

Technical Support Specialist I

SALARY:$19.18 - $28.82 Hourly

OPENING DATE:08/19/20
CLOSING DATE:08/31/20 11:59 PM
# OF OPENINGS:1
BENEFITS:This position is eligible for a full benefits package. See benefits tab below for details.
BACKGROUND CHECK:You must successfully pass a criminal history check.
LOCATION:This position will be located in either Springville, Salem or American Fork
RECRUITER:Kris Haslam (801-971-2177) Khaslam@utah.gov
SCHEDULE CODE:AT - Executive/Professional Employees of Technology Services - At will: Employees in this position serve at the pleasure of the appointing officer in an at will status and may be terminated at any time without cause. This is not a career service position.
JOB DESCRIPTION:
The State of Utah Depratment of Technology Services (DTS)  has a large variety of careers for people in both rural and urban areas, with all types of experiences and backgrounds who come together for a singular purpose—to work where they live, to serve the residents and businesses as well as the visitors of the State of Utah. DTS has a Technical Support Specialist I position open, this position will provide computer/technical support to employees and the public across the State of Utah via the phone.

Primary Duties:

• answering incoming calls from customers for computer help;
• using the States tracking system (Service Now) to fill out information on incidents or problems;
• using remote control software (Bomgar) to resolve as many calls as possible;
• keep end users up to date on their incidents;
• determines the level of need in order to dispatch on site technicians if the incident cannot be resolved remotely.

EXAMPLE OF DUTIES:

• Provides computer phone support assistance to customer
• Provides computer assistance to customer using remote desktop tools
• Record pertinent customer details to create on-line ticket for tracking customer calls
• Communicate information and directions clearly on the phone and in writing
• Understand information communicated and presented in writing and on the phone
• Troubleshoots and diagnoses computer hardware and software problems on the phone and resolve them over the phone
• Plan, organize and prioritize time and workload to resolve customer calls, IM’s, and on-line tickets in a queue
• Work with customers who have a diverse set of computer needs
• Remotely installs, configures, and updates popular/business software and operating systems on customer computers

TYPICAL QUALIFICATIONS:

• Able to learn and use Customer Service Center ticket tracking software systems
• Able to learn current business customer computer hardware and software
• Able to troubleshoot and determine customer computer issues
• Able to learn remote computer software and have ability to installing, updating, or configuring remote customer software and operating systems
• Able to perform daily job functions with some supervision

SUPPLEMENTAL INFORMATION:

• Employment contingent on passing a drug screening and a background check.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.

The State of Utah is an equal opportunity employer. Hiring is done without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age or disability. The State provides reasonable accommodations to the known disabilities of individuals in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, please contact the Department of Human Resource Management at (801) 538-3025 or TTY (801) 538-3696.


APPLICATIONS MAY BE FILED ONLINE AT:
https://www.governmentjobs.com/careers/utah

2120 State Office Building
Salt Lake City, UT 84114
801-538-3025

statejobs@utah.gov

Position #24329
TECHNICAL SUPPORT SPECIALIST I
KH
Technical Support Specialist I Supplemental Questionnaire
 
*1.ONLY APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. As part of this application process, you must upload your resume into your application profile. Your answers to the questions on this application must be supported by your resume or work history. "See resume" or "see previous response" is not an acceptable response to any question. Please answer all questions fully. Failure to follow these terms may result in disqualification from further consideration for this position.
 I acknowledge I have read and understand the above statement

*2.Describe your experience in customer service supporting customers remotely on the phone or with an on-line tool? List skills and tools used.

*3.Describe your experience using remote computer software to help someone resolve a computer problem. List remote computer software applications you have used.

*4.Describe your experience using or supporting computer operating systems. List specific computer operating systems you have working experience with.

*5.Describe your experience using or supporting mobile devices. List any mobile devices and operating systems you have working experience with.

*6.Describe your experience using or supporting email and productivity software. List email systems and productivity software you have working experience with.

*7.Describe your experience supporting computer hardware and personal printers.

*8.Describe your strategy for choosing a secure password.

*9.Describe your experience and ability to work independently, on your own, and at home.

*10.Describe your experience and ability to work as a part of a team.

*11.Please indicate how you heard about this specific job posting.

​ State Jobs
 An External Job Posting Site (Indeed, LinkedIn, etc.)
 Social Media (Facebook, Twitter, etc.)
 Advertisement (Newspaper, Internet, Radio, etc.)
 Professional Network
 University Network (Career Center)
 Referred by a Friend or Colleague
 Contacted by a Recruiter
 Career Fair
 Internal communication from a State Agency that employs me - State employees only
 Other

* Required Question

​Hiring event Today!
9/24 through Friday 9/27th
8:30 – 430


Spanish Fork Dept of Workforce Services!
We are hiring multiple positions with immediate openings for customer service, receiving/stocking, sales specialists and more!
 
Apply to jobs.lowes.com and search Spanish Fork in the location!
 
Contingent on drug test and background check
 
Please forward to those who would be interested!
 
Walk-ins wanted:  1185 N. Canyoncreek Parkway, Spanish Fork, UT

Hydro (formally know as Sapa) is a fully integrated aluminum company combining local expertise, worldwide reach and unmatched capabilities in R&D. In addition to production of primary aluminum,rolled and extruded products and recycling, Hydro also extracts bauxite, refines alumina and generates energy to be the only 360° company of the global aluminum industry. We offer exciting employment opportunities with significant upward potential for the motivated individual in a leading multinational company with 35,000 employees in 40 countries on all continents. Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.
​
The Spanish Fork location is currently looking for 5 – 10 additional employees to work in our Packing Department.
• Starting wage is $14 per hour
• The potential to earn up to 23% profit sharing paid out quarterly
• We offer Medical, Dental & Vision benefits
• Life and Disability insurance
• Vacation and holiday pay
• Educational Reimbursement
• 401K program
• 12 hour shifts on an EOWO (Every Other Weekend Off)  schedule
We change every 4 weeks from days to nights and nights to day
So you are not always on days or nights

If you are interested in applying for the position please stop by the front gate of Hydro M-F, 6am - 4pm

Do you know anyone looking for a job change or lifelong career position?
 
We have (3) positions open at Triple T Heating-Cooling-Plumbing

• HVAC- Installer apprentice
  • We can teach you and provide formal training at the local trade school
• HVAC- Service technician apprentice
  • We can teach you and provide formal training at the local trade school
• HVAC- Lead installer (Sign on bonus offer based on experience)
• 
  
•  C​ontact Shanna at 801-798-7711 to schedule an interview 
  
• This could be the last job interview you have for the rest of your life!